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55brianb
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Cannot connect to WiFi on London Underground

I've been unable to connect to the Virgin WiFi in any London Underground station for months now.

 I have tried using my Microsoft Lumia 640 (up to date) and iPhone 5s (also up to date) and get an error each time that I am unable to connect.

 I know that my username and password are correct, and I changed my password just to make sure.

 I'm able to connect to other WiFi on both phones without any problem.

 Any ideas?

 

Thanks

Brian

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Forum Team (Retired) Mat_H
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Message 2 of 18
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Re: Cannot connect to WiFi on London Underground

Hi Brian,


Thanks for posting Smiley Happy


We'll make sure we get this all sorted for you. When logging on, do you use your Virgin Mobile account or Virgin Media account?


Let me know as soon as you can.

 

Thanks,

Mat


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55brianb
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Message 3 of 18
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Re: Cannot connect to WiFi on London Underground


Mat_H wrote:

Hi Brian,


Thanks for posting Smiley Happy


We'll make sure we get this all sorted for you. When logging on, do you use your Virgin Mobile account or Virgin Media account?


Let me know as soon as you can.

 

Thanks,

Mat


Hi Mat

 

Thanks for your reply.  I use the Virgin Mobile account, but just to add something, data isn't working today on my SIM.

 

 

Brian

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Message 4 of 18
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Re: Cannot connect to WiFi on London Underground

Hi Brian,

 

We're aware of the issues with Mobile Data today and we're working hard to fix this as soon as possible.


Do you have a Virgin Media account by any chance?

 

Thanks,

Mat


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55brianb
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Message 5 of 18
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Re: Cannot connect to WiFi on London Underground

No I don't think so Mat, just the Mobile a/c.


Brian
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Message 6 of 18
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Re: Cannot connect to WiFi on London Underground

No problem at all Brian Smiley Happy

 

Can I take the error message you get when you try and log in?

 

Thanks,

Mat


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55brianb
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Message 7 of 18
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Re: Cannot connect to WiFi on London Underground

It's just a popup Mat saying something like "Your phone is unable to connect to Virgin WiFi", or words to that effect. I can try tomorrow and get a screenshot if you like?


Brian
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Message 8 of 18
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Re: Cannot connect to WiFi on London Underground

That would be brilliant thanks Brian!


With that we can determine where the fault lies on our side Smiley Happy


Looking forward to hearing from you.

 

Thanks,


Mat


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55brianb
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Message 9 of 18
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Re: Cannot connect to WiFi on London Underground

Ok, I'll try and remember tomorrow Mat ;-)

Brian
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Message 10 of 18
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Re: Cannot connect to WiFi on London Underground

No problem Brian Smiley Happy 

 

Mat


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