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Cannot connect / setup voicemail

I tried activating voicemail however when I press and hold 1 it just says "sorry but your call cannot be connect at this time". I have also dialled 222.

I have read that it would automatically setup once you have made a first call, which I already have.

I must admit no instructions or advice came with the sim on how to setup a voicemail and I was left to my own accord to work it out and look alone!


Any help will be kindly appreciated.

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Message 2 of 2
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Re: Cannot connect / setup voicemail

Hi mrgrey1,


as dialing 222 hasn't been effective, I would call customer services (free on 789 from your mobile) and ask them to reset your voicemail.

Voicemail can also be turned on and off in your account:

Log in to your account > click on  the "Plan and device" tab > "Manage my services" > Voicemail ON/OFF
(click on the other side of the rectangle box to alter switch).

Once this has been done the setup instruction can be found by clicking here: How do I set up voicemail? 


AlexKid :-)

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