For the past ten days I have not been able to access my BT email account from my Samsung GT-S3350 phone. Cannot even get onto the BT website to long into my yahoo account. I get the message 'connection unavailable'. I did ring Virgin yesterday and they said it must be a BT issue. I have since tried to access a gmail account and have got the same message. I do not have a smartphone. I rely on my phone to check emails until I can get to my laptop. Can anyone help? Thankyou
Sorry to hear you're having difficulties accessing your email on your phone.
I'd like to help you out with this if I can.
It sounds as though this issue may be related to the internet access on your phone. You mentioned you are not able to access BT mail or even your gmail account. I'm presuming you are accessing these by browsing to the webpage as you are not using a smart phone.
Are you able to browse to any websites at all on the phone?
Just tried through my wifi and it is coming up with not enough memory. Not sure if that is what is causing the issue through my virgin account also. I would normally get a message saying not enough memory on virgin if that was the case. I do when accessing certain websites on virgin and I am used to that - never had it to email accounts though.
The internal memory is at about half its capacity and there's not much of it to run apps. I think this issue is likely to be related to the memory on the handset.
As I mentioned before looking on the internet with regards to this model it does look like others using this handset have experienced similar issues.
Some have complained that as more apps are installed the RAM is over used causing random errors like the ones you've experienced. More and more apps these days run in the background using up vital resources on the handset which can cause it to slow down.
It maybe worth clearing as many apps as you can and then test the phone to see if you can access those services again.