I would like to cancel my Virgin mobile account as I do not need it anymore. My minimum contract expired well over a year ago and all I want to do is cancel the contract. I have a disability that makes speaking (especially on a phone) but cannot find any email contact address. Would be grateful for any advice.
Thanks for the reply guys. If anyone from Virgin is reading this it looks like the easiest way of doing this is to cancel my direct debit which I will be doing in 7 days time. Further note for anyone from Virgin, zero marks for making it easy for people with disabilities to contact you.
You can't just cancel the direct debit. You need to perform some further action to show that you are making a "reasonable" effort to terminate your contract.
As you're out of your minimum term, it's not too hard. Download a call recorder (I use ACR - which is a program for Android) and ring a friend to make sure it's recording properly. Then, when you're happy, ring 789 and choose the "I'm thinking of leaving" option. You will get through to someone who will initially try to keep you onboard, which isn't really unreasonable.
All you need to do is clearly state that you're leaving, and that you understand there will only be one more payment taken, and that you will be cancelling the direct debit after that. Virgin do ask that you keep DDs open for several months after you close your account so that any unexpected charges can be collected (such as roaming charges) but, frankly, you should be aware of anything you may yet get charged.
Put the resulting file somewhere safe (it will be saved on your mobile as a 3GP file, which is easily converted to MP3 if needed).
If someone at Virgin does not process your cancellation properly, and you end up with a collection agency calling, you have sufficient evidence to send them packing.