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Emmas1986
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Cancelled my mobile account within 14days

But when I rang the person who I spoke to hasn't done it. I am very inhappy with this I cancelled in the right amount of time and now I'm told I haven't
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Emmas1986
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Re: Cancelled my mobile account within 14days

Can someone help asap as I don't know what to do now. The person was very rude on the phone. I cancelled my mobile account and was waiting for the Jiffy bag to come and nothing has come so I rang them today to be told I haven't cancelled what can I do
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Re: Cancelled my mobile account within 14days

Hi Emmas1986,

Thank you for getting in touch, apologies for the delay in responding to your post. I'm sorry that you have had difficulties arranging the cancellation of your mobile contract and return of your handset.

Checking this, I can see that you have called in and this has been escalated to a manager for you. The complaint is currently still in progress. The manager that is assigned to this complaint will contact you with any updates. All complaints are processed for resolution within 28 days.

Kind regards,

 


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