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Cancel my contract

Hi my contract is due to expire on the 10th of april & tried  to get an upgrade & was declined, I have just got a car on finance & know my credit is ok!

I'm not happy & want to know if I can give 1 moth notice if needed on 10th march & if I stayed would my tariff go down?

Thank you


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Re: Cancel my contract

Hi stevemart,

You will continue to pay the same amount after your contract period until you call Virgin Mobile and request a change giving 30 days notice.
You can call a month before your end date, so yes if I were you I would call them on 10th of March. See what tariff options are available to you and take it from there.

If you decide against any of the available tariffs & choose to leave. You can request the PAC code as well at the time you set the cancellation

You would need to call the team on 789 from your Virgin mobile or 0345 6000 789 from any other phone.

Or to speak with Retentions/Cancelation team directly call 0345 183 1150 open Mon-Fri 8am-8pm; Sat 9am-5pm and Sun: Closed.

AlexKid :-)

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