I tried to cancel my Virgin mobile account while still living in the UK. Unfortunately, Virgin was unable to comply with my request due to a technical problem on their part. My contract is running out next month and I would thus like to cancel it. Does anybody have an idea on how to do so without having to call the customer number in the UK?
It would be very convenient to have an e-mail address that I could contact.
thanks for your response. Unfortunately, I neither have the pin for the Virgin card nor my customer number any more. I suppose I could cancel the direct debit order once the final payment of the contract has been made. After all, I already called Virgin to cancel my contract way back in July of last year. It would have just been useful to have this cancellation confirmed by Virgin (hence the original question about an e-mail address).