I just wanted to check if you had a chance to speak with the team about this?
We'd always recommend calling us if you're looking to leave in as we don't require written notice and we can confirm everything has been done for you there and then. We might even just be able to offer you a great new deal to tempt you to stay!
There's no need to cancel the SIM Only if you're looking to upgrade to a contract with a phone with us, just call the team on 0345 6000 789 from any other line and we'll see what we can do to upgrade you from your current SIM Only tariff to a package with a handset
Let us know how you get on.
Mark Y Forum Team
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