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Can't use my phone in Poland

I have a new iPhone 5 (an upgrade from my Nokia Lumia). 

Last year I visited Poland, using my Nokia, and as advised by the Virgin rep in Manchester, when I landed I just texted 'Buy 250 MB' to 23456 and hey presto it worked fine. 

This time, again in Poland,  when I landed I received a message inviting me to buy bandwidth, which I did - 'Buy 250 MB' I received a message "Thanks your 250 MB Travel Pass is now active...etc" 

However since then my phone displays 'No Service'. I have tried all the settings I can find, but nothing makes any difference, and I cannot access any services unless I an using WiFi (which works fine). Any suggestions, this is intensely frustrating as I need to use my phone for the course I am taking. 

(BTW my trusty old Vodaphone GSM 2 mobile works just fine, I can send and receive texts and calls perfectly) 

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Re: Can't use my phone in Poland

Hi GrahamK12,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your roaming data service while in Poland. If this hasn't been sorted out for you since posting to us, please send a private message to me with your name and mobile number, so that I can look into this further for you.

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.

Once you've popped those details to me I'll be back in touch to confirm I've received your PM.


Kind Regards,


Virgin Media Forum Team

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