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dasingleton
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Can't turn off wifi after Virgin config settings

Hi all

I have just got myself a 30 day Virgin sim & installed it in my Samsung galaxy s4 & now my wifi keeps turning itself back on when I turn it off?

Puzzled I replaced my old sim from my previous network supplier & no problems the wifi switches off & doesn't turn itself back on again.

My previous number got ported across to Virgin today & put the Virgin sim card back in my phone & hey presto I can't manually turn off wifi without it turning itself back on.

I spoke to support today who said it was basically nothing to do with the sim. I asked if it was the configuration settings sent to my phone & they said that it would resolve itself but it hasn't.

I have gone through my phone settings & nothing is causing the wifi to switch itself back on.

This is killing my battery as I have wifi & data on at the same time when I'm out of the house.

Any ideas?

Thanks in advance.

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Forum Team (Retired) Mat_H
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Re: Can't turn off wifi after Virgin config settings

That's rather odd dasingleton!

 

Are you able to try this one more time for me?


If this doesn't work, we may need to factory reset the phone. If you've already tried this, you can Factory reset the phone by going to Settings > Accounts > Back Up and reset > Factory Data Reset. Before doing this, make sure that your data is backed up on your PC or another storage method.

 

Let me know how you get on.


Thanks,

Mat


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dasingleton
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Re: Can't turn off wifi after Virgin config settings

Hi Mat

I have done a total factory reset on my phone & as of yet it seems to have resolved the situation.

Thanks for taking the time to help me out, I really do appreciate it.

Dave

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Superuser
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Re: Can't turn off wifi after Virgin config settings

Hi daslingleton,

A quick Google suggests that this is your answer: 

Go to settings > click on wifi > click on the left menu at the bottom > click advanced > uncheck all the checks in this area - mainly the always allow scanning > then restart your phone.

AlexKid :-)

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dasingleton
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Re: Can't turn off wifi after Virgin config settings

Thanks for the reply.

I've already tried this but to no effect.

Cheers.
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Forum Team (Retired) Mat_H
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Re: Can't turn off wifi after Virgin config settings

Welcome to the forums dasingleton Smiley Happy

 

Sorry that you're still having this problem. I want to help get this sorted for you.


Are you able to hard reboot your device by holding down the power, Volume up and home key, and releasing the power button when the phone vibrates?


Give this a go and let me know how you get on.

 

Thanks,


Mat


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dasingleton
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Re: Can't turn off wifi after Virgin config settings

Hi Mat

I tried this & at first it worked.

Then I got a message that my sim card was not inserted & I needed to restart my phone. I did this & now I have the same problem back again.

Thanks

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Forum Team (Retired) Mat_H
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Re: Can't turn off wifi after Virgin config settings

That's rather odd dasingleton!

 

Are you able to try this one more time for me?


If this doesn't work, we may need to factory reset the phone. If you've already tried this, you can Factory reset the phone by going to Settings > Accounts > Back Up and reset > Factory Data Reset. Before doing this, make sure that your data is backed up on your PC or another storage method.

 

Let me know how you get on.


Thanks,

Mat


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Forum Team (Retired) Mat_H
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Re: Can't turn off wifi after Virgin config settings

How are you getting on with this dasingleton?

 

Let me know if you need anything at all from me Smiley Happy


Thanks,

Mat


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dasingleton
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Re: Can't turn off wifi after Virgin config settings

Hi Mat

I have done a total factory reset on my phone & as of yet it seems to have resolved the situation.

Thanks for taking the time to help me out, I really do appreciate it.

Dave

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Forum Team (Retired) Mat_H
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Re: Can't turn off wifi after Virgin config settings

Glad to hear that this has sorted the issue for you Dave Smiley Happy


There may have been some settings or an app causing the issue.

 

Please let me know if you need anything at all.


Thanks,

Mat


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