Menu
Reply
  • 4
  • 0
  • 0
Percyandbean
Joining in
134 Views
Message 1 of 7
Flag for a moderator

Can't text one number

I'm unable to text one number. Can phone, but not text. Happened in the last couple of days. No previous problem. Number is not on a spam/blocked list. Virgin say there is nothing wrong. Friends provider says no fault their end. Help!
0 Kudos
  • 1.58K
  • 101
  • 270
Superuser
Superuser
121 Views
Message 2 of 7
Flag for a moderator

Re: Can't text one number

Has your friend blocked YOUR number?
0 Kudos
  • 4
  • 0
  • 0
Percyandbean
Joining in
119 Views
Message 3 of 7
Flag for a moderator

Re: Can't text one number

No, that's been checked too. Can still phone the number. And I'm not blocked or my number is not spam on her phone.
0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
105 Views
Message 4 of 7
Flag for a moderator

Re: Can't text one number

Welcome to the forums Percyandbean Smiley Happy


I'm really sorry that you've had issues with texting the number. I want to get this sorted for you as soon as possible.

 

Are you both able to remove each other as contacts to see if this helps?


Let me know if you need anything at all.


Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 4
  • 0
  • 0
Percyandbean
Joining in
92 Views
Message 5 of 7
Flag for a moderator

Re: Can't text one number

Hi Matt.
We've done that but still no joy. O2 asked me to send a test message and it wasn't received by the network. I now have a new phone and SIM card and it's still not working. It's really annoying now. Virgin have stated there is nothing they can do. I will be cancelling my contract if it can't be sorted
0 Kudos
  • 4
  • 0
  • 0
Percyandbean
Joining in
91 Views
Message 6 of 7
Flag for a moderator

Re: Can't text one number

No, we've checked for that
0 Kudos
  • 4.89K
  • 216
  • 441
Forum Team
Forum Team
72 Views
Message 7 of 7
Flag for a moderator

Re: Can't text one number

Hi Percyandbean,

 

Thanks for coming back to us.

 

Sorry to hear it's still happening for you. I can see you've called up since your last post.

 

What was the outcome of the call?

When you send the text, does it leave your handset successfully? (Usually it would show the time it was sent)

 

Hope to hear from you soon.

 

Thanks


Rich
Forum Team