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furnitureman
Tuning in
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Can't sign in to my mobile account

I've just been speaking to your tech support guys to reset my password as I still can't log in. It still doesn't work. I tried an online chat but the window was closed (not by me).  I am told that this may be due to a recent software upgrade by you guys. It used to work fine. What to do?

Thanks

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Forum Team
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Re: Can't sign in to my mobile account

Hi furnitureman

I appreciate that you have been having issues trying to get access to your Virgin Mobile online account with us and my apologies for any inconvenience this has caused you Smiley Sad

I can see since your post you have taken the time to contact our teams and looked at resolving that with them.

In order to look at resolving this type of issue, as it requires you to clear security with us as a customer, you would have had to have contacted the teams directly via 789 or 0345 6000 789 in order for them to offer the service that we needed to look after your personal data in the best way possible.

Please let us know if there is anything else we can support you with.

Kind regards

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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