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Rachm009
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Can't send texts on my S6

I have had an issue today that I've been unable to make voice calls, this has now been sorted & now this evening I can't text anyone outside the virgin network, message just won't allow me send? 

I can still use what's app & Instagram Dm but not normal messaging? 

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J0hn
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Re: Can't send texts on my S6

Try your sim in a different sim free or virgin phone, if no joy you will need to call in on 789
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Chris_P
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Re: Can't send texts on my S6

You've probably figured out by now that you're likely having the same problem as many others on the Virgin network at present - texts longer than a single SMS length are not being sent. Please add myself and a friend of mine each experiencing this same problem since Friday on Virgin mobile. One old Motorola phone, one much newer Samsung.


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J0hn
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Re: Can't send texts on my S6

You need to open the message app, go to settings and then service centre, ensure the number is. +447958870890 click OK and try again

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Rachm009
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Re: Can't send texts on my S6

I've just checked and the number is correct, it's still not working. Any other suggestions ? 

Thank you 

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J0hn
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Re: Can't send texts on my S6

Try your sim in a different sim free or virgin phone, if no joy you will need to call in on 789
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Chris_P
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Message 5 of 7
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Re: Can't send texts on my S6

You've probably figured out by now that you're likely having the same problem as many others on the Virgin network at present - texts longer than a single SMS length are not being sent. Please add myself and a friend of mine each experiencing this same problem since Friday on Virgin mobile. One old Motorola phone, one much newer Samsung.

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Chris_P
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Re: Can't send texts on my S6

Although this is now marked as answered, it most definitely isn't resolved.

Unless someone can say otherwise?

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Forum Team
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Re: Can't send texts on my S6

Hi Rachm009,

Welcome to the Community Forum, thanks for your post. Sorry that you have been unable to send text messages. This issue is now resolved on the network. 

Please let us know if you are still having problems with this.

 

Kind regards,


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