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Bubbles41
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Can't send SMS messages from new 4g sim

Now on my 2nd 4g sim and still can't send SMS text, I can receive text and make/receive calls etc.

 I have tried the 4g sim in a sim free iPhone 6s and The same happens, I put my partners virgin 3g sim into my Sony m5 and can send SMS no problem.

The Sony is a new sim free phone so not to familiar with it yet, I checked all the settings and the SMS centre number and all seem correct.

Thanks

 

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Bubbles41
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Re: Can't send SMS messages from new 4g sim

Just been on to virgin again and after threatening to finish all my accounts got put through to a decent tech guy who revealed in about 40 seconds that my sim isn't set to recrive sms text!!!!!
Glad is sorted (hopefuly) but Why has it taken so many calls, 2 sim cards and hours wasted for something so simple.
As much As i like the tv, broadband & phone the customer service/help is shocking.

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Forum Team
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Re: Can't send SMS messages from new 4g sim

Hi Bubbles41

Welcome to the community and thanks for taking the time to post regarding your experience.

I just want to check in really and see if the issue with the SMS has indeed been fixed.

Let us know how you are getting on.

Thanks

 

Liam

Liam_T
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Bubbles41
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Re: Can't send SMS messages from new 4g sim

Yes,all sorted.took about 1/2 hour to activate.
Thanks
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