Menu
Reply
  • 2
  • 0
  • 0
shin012
Joining in
177 Views
Message 1 of 3
Flag for a moderator

Can't reset online password for Virgin Mobile

I can't access my Virgin Mobile account as I have forgotten my password and cannot reset it.

Following the instructions as per the "Forgotten your password?" link and providing my account email and Virgin mobile number results in the following error:

"Oops! That wasn't quite right.

Please try again"

Error messageError message

Would be grateful for any help... Phoned 789 twice but they don't seem to be able to fix the issue...

0 Kudos
Reply
  • 3.83K
  • 899
  • 1.7K
Superuser
Superuser
165 Views
Message 2 of 3
Flag for a moderator

Re: Can't reset online password for Virgin Mobile

Hi shin012,

 

how about trying: Forgotten your email address and password?

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

0 Kudos
Reply
  • 2
  • 0
  • 0
shin012
Joining in
161 Views
Message 3 of 3
Flag for a moderator

Re: Can't reset online password for Virgin Mobile

Thanks for the reply. It was an error on their system.

Resolved now.

0 Kudos
Reply