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FaNtKa
Tuning in
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Can't register my new sim card

Hello,

I have a new Virgin Mobile sim-only card and I'm encountering some problem to register its online account. When I try to register a new account with my new mobile phone number it asks for the secret answer, but I have never used that card before so I have no secret answer.

Do you some advice to resolve that problem?

Thanks.

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szaman81
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Re: Can't register my new sim card

Yes I do....It would be easier if you call 789 from a virgin mobile or 0345 6000 789 from any phone and speak to CS

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