Hi, thanks for the reply...will give them a call and see what they say
I'm sorry to hear about the problem you have been facing recently, I’d love to be able to take a closer look at this but I haven’t been able to locate your account unfortunately.
To allow me to take a look please could you respond to the private message I have sent with the requested information.
You can view this message by clicking the envelope on the top right hand of the page.
I look forward to hearing from you soon,