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RonLee
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Can't open an mms picture message.

Non internet phone says I have an mms picture message. Signed in but can't get past the Login screen. Alongside the box for the mobile number is (447******)  What format do I use to enter the number - the standard 11 digits or something else?  I've tried various combination but still can't login

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Forum Team
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Re: Can't open an mms picture message.

Hi RonLee,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with opening a MMS on your handset. Has this been sorted out for you since your post?

If you are still having a problem with this, make sure that both your WiFi and mobile data are enabled (mobile data is required to be on in order to load the MMS).

Please see our online Help & Support page about this: Virgin Mobile Text (SMS) and Picture Messaging (choose Picture messaging or I've had a text message telling me that there's a picture message waiting for me on your website. What do I do?).

Please let us know how this goes.

 

Kind regards,

Terri

Virgin Media Forum Team


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