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abigaillilly
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Can't make outgoing calls !

My phone can't make any outgoing calls, it's not anything wrong with my phone it's only a few months old.
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Forum Team
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Re: Can't make outgoing calls !

Hi abigaillilly,

Thanks for your post on the Community Forum and welcome. I'm sorry that you're having a problem with making outgoing calls. Is this working for you now?

If you require further support with this, please let me know the following:

  • Are you able to receive calls?
  • Are you able to send and receive text messages?
  • Can you call 789 (Virgin Mobile)? If you can please check your account is up to date and there are no issues causing this problem.
  • Does mobile data work (are you able to browse to a website with WiFi switched off)?
  • Have you completed our online Phone Fix? What was the result?

If you are still having a problem with this, please send a private message to me with your name and mobile number, so that I can look into this further for you.

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.

 

Kind Regards,

Terri

Virgin Media Forum Team


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abigaillilly
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Re: Can't make outgoing calls !

Thank you. I managed to use my friends phone to ring virgin. They sent me a new sim and it was fixed straight away. Very bizarre situation as I could still receive calls just couldn't make any from my end.
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