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Mickyy2005
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Can't make outgoing calls

In Spain can't make any out going calls. My roaming is on according to my account?????
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Superuser
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Re: Can't make outgoing calls

Hi Mickyy2005,

 

it sounds like you may have "International call baring" active on your account.

 

Log into your Virgin Mobile account then click on  the "Plan and device" tab.

Go to "Manage my services" > "International call barring" needs to be OFF.

Make the change by moving the "switch" in your account.
(Click the other side of the rectangle box).

 

If you have to do this, allow time for your account to update then reboot your phone.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.


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Superuser
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Helpful Answer

Re: Can't make outgoing calls

Hi Mickyy2005,

 

it sounds like you may have "International call baring" active on your account.

 

Log into your Virgin Mobile account then click on  the "Plan and device" tab.

Go to "Manage my services" > "International call barring" needs to be OFF.

Make the change by moving the "switch" in your account.
(Click the other side of the rectangle box).

 

If you have to do this, allow time for your account to update then reboot your phone.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.