Menu
Reply
  • 1
  • 0
  • 0
knowlsey
Joining in
312 Views
Message 1 of 3
Flag for a moderator

Can't make.calls or texts from malta

It seems call baring is activated
I am on pay monthly
is there a way to get this.work8ng
0 Kudos
Reply
  • 3.82K
  • 895
  • 1.7K
Superuser
Superuser
301 Views
Message 2 of 3
Flag for a moderator

Re: Can't make.calls or texts from malta

Hi knowlsey,

 

log into your Virgin Mobile account then click on  the "Plan and device" tab.

Go to "Manage my services" and set "International call barring" to OFF.

(Move the "switch" in your account by clicking the other side of the rectangle box).

Allow time for your account to update. (Virgin advise that this may take upto 24 hours or longer from abroad but fortunately is usually sooner).

Then reboot your phone by turning it off & on again.

 

Alternatively, if you can borrow a phone to call Virgin Mobile. Their UK support line number is: +447953 967 967 and they can do it for you.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

0 Kudos
Reply
  • 6.84K
  • 217
  • 508
Forum Team
Forum Team
262 Views
Message 3 of 3
Flag for a moderator

Re: Can't make.calls or texts from malta

Hi knowlsey,


Welcome to the Community and thanks for posting on the Forum. I'm sorry that you are having problems with your roaming service in Malta. It's great to see that AlexKid has given you great advice about this. Is your service working now?

If you are still unable to use your Virgin Mobile while abroad, please let me know so that I can check this for you. 

I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

 

Kind regards,

Terri

Virgin Media Forum Team
 


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply