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gill139
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Can't make calls or send texts as mobile in Emergency menu

I am unable to make calls or send texts from my home address because my mobile in only on EM. This has not happened for a while now but has resumed in the last couple of days. Last time it was my local mast, the fault lasted a couple of weeks. Wondered if the forum route might be a quicker way of identifying and sorting the problem.

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Superuser
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Re: Emergency menu

Hi gill139,

you should be able to check if there are any known area faults by using the EE Network Status Checker

AlexKid :-)

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Superuser
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Re: Emergency menu

Hi gill139,

you should be able to check if there are any known area faults by using the EE Network Status Checker

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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gill139
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Re: Emergency menu

Just done this but no known faults, all our phones are on EM, thanks for your swift reply, we have no bother and then a period of dodginess with no real explanation or reason for it.
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gill139
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Re: Emergency menu

Still on EM so called tech services to be told I needed a new sim! Would help if Virgin had sent these out before the service was affected or at least warned me in advance (and husband who has a similarly old phone!) Apparently the sim needs an updated chip!
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Forum Team (Retired) Mat_H
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Re: Emergency menu

Hi Gill139,


Thanks for posting Smiley Happy

 

Have you received the new sims just yet?

 

Let me know how you're getting on with this.

 

Thanks,

Mat


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gill139
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Re: Emergency menu

Yes, got the replacement sims, spot on 24 hours after speaking to tech. Unfortunately no change and had to contact tech again this morning. Still on EM at home, out and about things seem OK, if a bit creaky The latest explanation is a mast close to our nearest one has been out for 3 days and the system is most likely ooverloaded. The fault was escalated and it is a matter of wait and see again. Do hope the situation is resolved soon, getting just a little tedious having to contact the elves of Virgin everyday!

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Forum Team (Retired) Mat_H
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Re: Emergency menu

Thanks for coming back to me Gill139 Smiley Happy

 

I'm sorry that this is still not sorted. Fingers crossed it's resolved soon.


Thanks,
Mat


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