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AliH154
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Message 1 of 16
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Can't log into my Virgin Media Mobile Account

I am pulling my hair out! I still can't log on to my account or my daughters. I tried to say 'forgotten password' to reset it, nothing works. This system is rubbish.  Every month my bill is higher than it should be but I'm unable to check my account. How convenient.  Is this just me?

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Superuser
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Message 2 of 16
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Re: Virgin Media Mobile Account

Hi AliH154,

have you tried calling the Virgin mobile customer services on 789 from your Virgin mobile.
Or 0345 6000 789 from any other phone, explain the problem that you're having & ask if they can reset your password for you?

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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AliH154
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Message 3 of 16
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Re: Virgin Media Mobile Account

I've worked the problem out.  For some unknown reason it will not let me log on or do anything with my account using an apple device??! As soon as I used the laptop I logged on and viewed my bill. How strange. I wonder if this has happened to anyone else's?

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Forum Team (Retired) Mat_H
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Message 4 of 16
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Re: Virgin Media Mobile Account

That's rather odd AliH154!

 

Can you let me know what browser you were using on the Apple device?

 

I want to get to the bottom of this for you Smiley Happy


Let me know when you can.


Thanks,

Mat
 


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AliH154
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Message 5 of 16
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Re: Virgin Media Mobile Account

Hi

 

Thanks for your message. I'm using Safari, that's all.  Strange but it doesn't let me log on or change my password (although I knew there was nothing wrong with the password I was entering). Was very annoying.  Will just have to use my laptop in future.

 

 

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Forum Team (Retired) Mat_H
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Message 6 of 16
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Re: Virgin Media Mobile Account

I'll feed this back to our team AliH154 to see if we're aware of it Smiley Happy

 

Can you also let me know the model of phone you were using?

 

Mat


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AliH154
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Message 7 of 16
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Re: Virgin Media Mobile Account

I am using my iPad 3.

 

kind regards

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Forum Team (Retired) Mat_H
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Message 8 of 16
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Re: Virgin Media Mobile Account

Thanks for the fast response AliH154 Smiley Happy 

 

Is this also on the most up to date version of Safari?

 

Thanks,


Mat


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AliH154
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Message 9 of 16
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Re: Virgin Media Mobile Account

Yes it is.
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Forum Team (Retired) Mat_H
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Message 10 of 16
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Re: Virgin Media Mobile Account

Thanks for letting me know this Smiley Happy

 

I've passed this onto a colleague and will let you know if we find anything on our side.


Thanks,

Mat


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