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Diesel278
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Message 1 of 8
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Can't log into account

I can't log into my account it just doesn't do anything I go to log in the page refreshes and nothing happens !
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Superuser
Superuser
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Message 2 of 8
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Re: Can't log into account

Hi Diesel278,

I've just logged into my account and it's working fine for me.

Are you able to try using a different browser (Chrome, Firefox, IE, Edge or Opera).

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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Diesel278
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Message 3 of 8
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Re: Can't log into account

I tried on google chrome Same thing I'll try on my iPad later than you X
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Diesel278
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Message 4 of 8
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Re: Can't log into account

Just tried the iPad same thing is happening I even put in a random email address to see if it was just mine but still the same happens the page refreshes and then the empty login comes up again x
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Forum Team (Retired) Mat_H
Forum Team (Retired)
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Message 5 of 8
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Re: Can't log into account

Hi Diesel278,

 

Thanks for your post Smiley Happy

 

Sorry to hear you're having difficulties logging into your account. I want to get this all sorted for you.

 

So we can look into this for you, are you able to let me know if you were trying to log in with a mobile device originally?

 

Let me know as soon as you can.


Thanks,

Mat


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Forum Team (Retired) Mat_H
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Message 6 of 8
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Re: Can't log into account

How are you getting on with this Diesel278?

 

Let me know if you need anything at all.


Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


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MayerApu
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Message 7 of 8
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Re: Can't log into account

Hi

I have a same problem just after the logging this message:

 

We’re sorry that you're unable to log in to Your Account at the moment.

 

I tried to call the customer service but after 20 minutes wait nothing. The Support chat is same: All agents are busy. Incredible!!!!

 

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Forum Team
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Message 8 of 8
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Re: Can't log into account

Hi MayerApu,

 

Thanks for posting. I'm very sorry to hear you're unable to log into your online account.

 

I've replied to your post here.

 

Please respond to me on that one to avoid confusion.

 

Thanks


Rich
Forum Team
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