Forgotten log in details, so followed instructions but still can't access account
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Welcome to the community and thanks for posting. Sorry to hear you're unable to access your online account despite following the reset instructions.
I'd like to know more about this problem. Could you please answer the following questions:-
Did you forget the password or email?
What instructions did you follow?
Did you get a code via text to enter?
Hope to hear from you soon.
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Thanks for keeping me updated.
I'm pleased to hear it has all been sorted now.
Let me know if you need anything else.