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usacalling
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Can't get a service in USA on mobile phone

Why is mobile network not available in USA? It says emergency calls only. It hasn't been available since I arrived here. I usually have no problem.

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Forum Team
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Re: Can't get a service in USA on mobile phone

Hi usacalling,

Welcome to the Community Forum. I'm sorry to hear that you are experiencing a problem with your mobile service while in the USA. Have you had a look at our online help pages about using your service abroad? Please see: Going abroad FAQs

If you are still abroad and unable to get service, I'll need to take more information from you in order to investigate the problem. I will send you a private message requesting further details. Just check the envelope icon at the top right of this page. 

 

Kind regards,

Terri

Virgin Media Forum Team


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