Welcome to the Community Forum. I'm sorry to hear that you are experiencing a problem with your mobile service while in the USA. Have you had a look at our online help pages about using your service abroad? Please see: Going abroad FAQs
If you are still abroad and unable to get service, I'll need to take more information from you in order to investigate the problem. I will send you a private message requesting further details. Just check the envelope icon at the top right of this page.
Virgin Media Forum Team
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