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Mike_D
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Can't enable roaming

OK so here I am in Greece with a Pay Monthly phone that won't connect to a network. Virgin Help says I should go to my Account Settings and turn on Roaming but I have logged in to my account (via wifi) and there is no such option. Please help!

Mike
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Superuser
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Re: Can't enable roaming

Hi Mike,

 

once you are logged into your account > click on  the "Plan and device" tab.

Go to "Manage my services". There you will be able to set "Roaming" to ON & set "International call barring" to OFF

Allow time for your account to update then reboot your phone by turning it off & on again.

 

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.


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Superuser
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Re: Can't enable roaming

Hi Mike,

 

once you are logged into your account > click on  the "Plan and device" tab.

Go to "Manage my services". There you will be able to set "Roaming" to ON & set "International call barring" to OFF

Allow time for your account to update then reboot your phone by turning it off & on again.

 

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Mike_D
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Re: Can't enable roaming

Hi AlexKid

Thanks for your quick reply. I will try your suggestion and let you know how I get on.

Mike
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Mike_D
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Re: Can't enable roaming

OK that seems to have done the trick. It took a few hours and my account still says it's being updated, but my phone is working. Thank you!

Mike
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Forum Team (Retired) Mat_H
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Re: Can't enable roaming

Glad to hear this is all sorted Mike Smiley Happy

 

Please let me know if you need anything at all.


Thanks,

Mat


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