I'm having a problem in that I cannot divert any calls to my voicemail - I'm using 222 as the number to divert to.
I've been trying for a few days now and get various errors, like "Unknown response from network" and "Network or sim card error". Voicemail is set to on in my online account and I have turned this off and on again, but it's making no difference.
I've tried the sim card in several phones, but it's the same with each.
I had my "normal" sized sim card replaced last week with a nano-sim and I'm wondering if this may be the problem? I can actually access voicemail, but can't divert calls to it.
Virgin mobile support were of no use as I called them earlier and they just told me to wait a few hours and try again.
I'm not a new customer though - been with Virgin for a couple of years and no problems until last week.
My original sim was a micro-sim, but I had this replaced last week with a nano-sim as I was given an iPhone 5, which the micro-sim was too big for. The account, number etc is still the same, just on a smaller sim.
I phoned them again earlier this evening and they're sending a new nano sim out, so I'll see what happens with it.
I ask because once site was fixed it too me to set to OFF and wait a good few mins then back to ON again and wait another few mins then when you do that code it will give you info and dialling 222 will be like the 1st time you set up Voicemail.
I asked about your Sims as all newer VM Micros Sim can be "pushed out" to make a Nano Sim, older ones cannot.
My Moto X takes a Nano and VM sends out Mircos but you convert to Nano.
Yes, it's turned on but when I check on the website it's turned itself off again. I tried setting it to on earlier via the phone and it seems to have worked. Diverting all calls to 222 still gives an error message, but the other diverts are OK - they are showing the actual voicemail number, and using that number is working now for divert all to voicemail, so it seems to have been a problem with the website turning voicemail off.
Seems to have fixed it now, but my Internet speed is unusable now, being around 0.01 mbps! Full signal and all the settings are OK, so hopefully the new simply will fix that. We'll see...