I've just come back from Portugal and although I could initially connect to the network, I can no longer send or receive texts or calls, including phoning 789 for help, only the wifi is working. I've tried turning off/on which doesn't work. The only suggestion I've seen is to remove the battery while it's still on; my phone is a Sony Experia Z1 and the back is glued on preventing me from doing that.
I can't help Rosie, but I have exactly the same issue. Just back from Spain and I have no network connection at all, so no calls or texts. Like you, I have WiFi OK. When I search for networks, I see orange, 3 etc, but no virgin. I have emergency calls only. Any advice or assistance greatly appreciated!! Customer service not open until 10am today
Ah hopefully we can help each other! I don't have the means to call customer service as it won't send the call. Please can you tell me if you find out what to do? I'm planning to take it to a shop. Good luck!