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LiamAllen96
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Can't buy international data packs

Hi,

I'm in France for a long stay and I have bought 2 data packs so far with no problems. However, I have attempted to check my status and buy another data pack by texting 23456 since with no response, and I have also had no notices from Virgin. How can I buy another data pack?

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Forum Team
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Re: Can't buy international data packs

Hi LiamAllen96,

Welcome to the Community Forum. I'm sorry that you are unable to purchase further roaming passes while in France. Has this been sorted out for you?

If you are still having a problem, please let me know and I will look into this. I will need to verify your details, so I'll send you a private message. Just check the envelope icon at the top right of this page.
 

Kind regards,

Terri

Virgin Media Forum Team


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