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Helpme123
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Can not use phone!

Hi, right my bf bought a iPhone 5c this afternoon & it is on virgin mobile.
He has said he put the sim in the phone & tried to ring 789 to top up the mobile, I am unable to make calls so I tried to make a new account to top up the phone of the virgin website, I need a code to register & the text messages they are sending me are not coming through either. I have text the phone number from my phone & they are not coming through either.
I'm at a loss I don't know what to do & have a VERY stressed out bf, any advise is appreciated.
Thanks!
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Re: Can not use phone!

Hi Helpme123

 

Welcome to the Community, I'm very sorry to learn about the problems your experiencing with setting up your phone.

 

Where did you get the SIM card from? Is it a new SIM or one your boyfriend used recently? I want to be sure the number you've got is the correct one.

 

Look forward to hearing from you

Craig


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