Hi, right my bf bought a iPhone 5c this afternoon & it is on virgin mobile. He has said he put the sim in the phone & tried to ring 789 to top up the mobile, I am unable to make calls so I tried to make a new account to top up the phone of the virgin website, I need a code to register & the text messages they are sending me are not coming through either. I have text the phone number from my phone & they are not coming through either. I'm at a loss I don't know what to do & have a VERY stressed out bf, any advise is appreciated. Thanks!