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VeganGirl
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Can I submit my PAC code online to move my old number to my new Virgin phone?

Hi

 

I called 789 earlier to set up my my online account, and the guy I spoke to was difficult to understand.  I wanted to submit my PAC code so I can move my number, and thought I'd be able to do it online - but can't find how.  Do I have to ring again, or can I do it online?

 

Thanks 

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Forum Team
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Re: Can I submit my PAC code online to move my old number to my new Virgin phone?

Hi VeganGirl,

 

Welcome to the community and thanks for posting. I'm sorry you had difficulty on the phone to us the other day.

 

 

We don't have the facility to add PAC codes via your online account. You'd need to give the team a call again on 789 or 0345 6000 789.

 

Hope this helps. Please let me know how you get on.

 

Thanks


Rich
Forum Team
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