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FedUp90
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Can I reset my virgin mobile password using my email address?

I no longer have my virgin mobile, so I cannot receive the text message to reset my password, can I receive an email instead? This option would be much better for a lot of users, especially if they've lost their mobile and need to access their account. WHY isn't there an option to receive email OR text to reset passwords already?

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Superuser
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Re: Can I reset my virgin mobile password using my email address?

Hi FedUp90,

 

unfortunately not Smiley Sad

"the code to reset your online password has to go to your SIM card for verification reasons."

Answered yesterday by a member from customer services: Re: Access my account with no mobile

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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