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purpleneon
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Can I change my tariff from £5 to £8 under the whenever you like option on line and if so how?

You have the flexibility to change your tariff up or down whenever you like, have just spent 30 minutes on line trying to do this, anyone know how?

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Forum Team (Retired) Mat_H
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Re: Can I change my tariff from £5 to £8 under the whenever you like option on line and if so how?

HI PurpleNeon,

 

Welcome to the forums Smiley Happy

 

Sorry to hear you've had some difficulty changing your tariff. We want to get this sorted for you. So we can make sure everything is in order on your account, please give us a call on 789 or 0345 6000 789. The team will be able to ensure that we get this fixed for you.

 

Let me know how it all goes.


Thanks,

Mat
 


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Re: Can I change my tariff from £5 to £8 under the whenever you like option on line and if so how?

Hi PurpleNeon,

 

How did you get on with changing your tariff?

 

Let me know if you need anything at all.

 

Thanks,

Mat


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purpleneon
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Re: Can I change my tariff from £5 to £8 under the whenever you like option on line and if so how?

Told the tariff will not be changed until the next monthly cycle, not quite what is advertised.
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Re: Can I change my tariff from £5 to £8 under the whenever you like option on line and if so how?

Sorry for any confusion caused on our side Purpleneon.

 

Hopefully it wont be too long before your tariff switches over Smiley Happy

 

Let me know if you have any more questions.

Thanks,


Mat


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