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Dug1
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Camera fault on ZTe Kis purchased from Virgin

There is a pink cast on the central area of every photo I take with this mobile.  Anyone else have this problem.  Have Virgin just fobbed me off with a dud device.

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Forum Team
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Message 6 of 22
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Re: Camera fault on ZTe Kis purchased from Virgin

Hi Dug1,

 

Welcome to the community and thanks for posting. I'm sorry to hear the picture quality is not very good on the ZTE Kis.

 

If you need to book a repair you'd have to contact the team on 789 from a Virgin Mobile handset or 0345 6000 789 from any other phone.

 

Just to make you aware the team will ask a few questions before processing the repair. These may include checking the resolution settings, zoom settings and whether the object is moving.

 

Please let us know how you get on.

 

Thanks


Rich
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Nath316
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Message 7 of 22
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Re: Camera fault on ZTe Kis purchased from Virgin

can i suggest you take a picture and post it here so we can see the pink blob

maybe someone will know and will save you the hassle of going through the repair process

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KevAmiga
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Re: Camera fault on ZTe Kis purchased from Virgin

Click on Reply, not quick reply then :

 



TiVo, 150mb BB, Telco, Mobile.. .got em all Smiley Happy


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alpha123
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Message 2 of 22
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Re: Camera fault on ZTe Kis purchased from Virgin

No ones "fobbed" you off with anything, every line of phone from every manufacturor has the odd faulty unit,

 

just go in and get it swapped or call up and get it swapped.

 

 

 

 

 

you say it like they have a box of cast offs they save for when they see people they dont like.

 

 

 

 

phones come direct from in this case zte to the shop to the customer theres no malicious just bad units every so often.

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Superuser
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Message 3 of 22
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Re: Camera fault on ZTe Kis purchased from Virgin

...unless it's your thumb partly over the lens Smiley Very Happy

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KevAmiga
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Message 4 of 22
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Re: Camera fault on ZTe Kis purchased from Virgin

Phone in a case maybe? Seen it before, with it in a case the flash bounces off the edges and cast's a coloured tint.


TiVo, 150mb BB, Telco, Mobile.. .got em all Smiley Happy

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Dug1
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Message 5 of 22
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Re: Camera fault on ZTe Kis purchased from Virgin

Thanks for all your replies.

 

Phone not in a case, nor thumb near camera.

 

I've checked that the lens is clean.  The pink tint is in the centre and is more noticable on white objects.

 

Contacted help through facebook and they suggest sending it for repair.  How do I book a repair online as I can't find the link on the help page.

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Message 6 of 22
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Re: Camera fault on ZTe Kis purchased from Virgin

Hi Dug1,

 

Welcome to the community and thanks for posting. I'm sorry to hear the picture quality is not very good on the ZTE Kis.

 

If you need to book a repair you'd have to contact the team on 789 from a Virgin Mobile handset or 0345 6000 789 from any other phone.

 

Just to make you aware the team will ask a few questions before processing the repair. These may include checking the resolution settings, zoom settings and whether the object is moving.

 

Please let us know how you get on.

 

Thanks


Rich
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Nath316
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Message 7 of 22
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Re: Camera fault on ZTe Kis purchased from Virgin

can i suggest you take a picture and post it here so we can see the pink blob

maybe someone will know and will save you the hassle of going through the repair process

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Dug1
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Message 8 of 22
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Re: Camera fault on ZTe Kis purchased from Virgin

Thanks for reply.  I contacted Virgin through their facebook page, then telephoned.  Sent phone off for repair on Saturday morning  (16 May) received it back today  Thursday (21 May).  Extremely impressed with fast service....until I took more photos and find that nothing has changed.

A friend is going to post the pics showing the ZTE ones and ones taken with a sony for comparison to Virgin's facebook page (I'm not that technical and she has been helping me out with this problem.)

Don't know how to post the pics here, but will have a go.

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Dug1
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Message 9 of 22
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Re: Camera fault on ZTe Kis purchased from Virgin

See my post below.
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Dug1
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Message 10 of 22
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Re: Camera fault on ZTe Kis purchased from Virgin

Thanks I have replied further down. How do I upload photos here?
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