My calls are being barred to my sons new mobile number which starts 0793 and my wife who is also on Virgin mobile is exactly the same - texts are also being barred. I rang Virgin who said that there must be a lock on his hand set. He has checked, I have checked and even gone into the EE store (his provider) who have also checked - all fine.
Is there an issue when new numbers are rolled out on other networks that causes Virgin to think they are premium numbers and auto bar them?! Can anybody help with this as we cannot call our son at all! So far Virgin help has been anything but!
Hi - been on Virgin Mobile many years, suddenly this week my Mum's Virgin phone is not receiving my texts (although I can receive hers). All other contacts' texts are received as normal. She is 79 & we keep in contact many times a day. My calls get through no problem - just not my texts! Both phones are on my account. Please help!
hi - thanks for your reply - going to check mum's phone today, doubt that she could bar my texts coz I can still ring her mobile, & I haven't had any 'bounce-back' messages sent... She has an old Nokia 1100, very basic, unlikely it has an option to bar texts but I will check - certainly voice calls still get through from my number, everybody else's texts no problem lol
I've got a similar problem. My outgoing calls (and outgoing texts) are barred to any number at the moment even though this setting is switched off on my phone. My mobile number begins with 0788. I've topped up a couple of days ago and have £10 in my PAYG account (I've just checked my Virgin online account).
Not sure if it matters, but I've been based abroad for more than a year now and rarely use this Virgin SIM card. It's not the physical phone as I've transferred the SIM card to a phone that works with other UK and non-UK SIM cards.