Menu
Reply
  • 4
  • 0
  • 0
lolleesmith
Tuning in
166 Views
Message 1 of 8
Flag for a moderator

Calls and texts not working

Recently bought an iPhone 5s but not from a shop. My virgin sim works in my old iPhone fine but does not send/receive calls or texts in my new 5s although 3G works fine in 5s also
Tags (4)
0 Kudos
  • 461
  • 56
  • 79
Lee_B
Fibre optic
136 Views
Message 2 of 8
Flag for a moderator

Re: Calls and texts not working

Hi Lolleesmith

May I ask where you purchased the handset from?
Have I answered your question today? Mark the question as resolved if so!

Mark as helpful answer if this has helped you to show other members the resolution

Virgin Mobile Staff , However, All opinions are my own

0 Kudos
  • 4
  • 0
  • 0
lolleesmith
Tuning in
134 Views
Message 3 of 8
Flag for a moderator

Re: Calls and texts not working

I'm unsure as it was an Xmas present but have spoke to Apple and they said the phone is completely unlocked so it can't be that :/
0 Kudos
  • 461
  • 56
  • 79
Lee_B
Fibre optic
130 Views
Message 4 of 8
Flag for a moderator

Re: Calls and texts not working

Hi

seems like a nice present to receive for Christmas!

When you try and make a call . Do you get any beeps ? messages ? etc.

Also does it say "Virgin" at the top of the screen Smiley Happy

Have I answered your question today? Mark the question as resolved if so!

Mark as helpful answer if this has helped you to show other members the resolution

Virgin Mobile Staff , However, All opinions are my own

0 Kudos
  • 4
  • 0
  • 0
lolleesmith
Tuning in
127 Views
Message 5 of 8
Flag for a moderator

Re: Calls and texts not working

I know it's great! Yes it says virgin with signal and 3G. I can use 3G but not calls or texts.
0 Kudos
  • 461
  • 56
  • 79
Lee_B
Fibre optic
124 Views
Message 6 of 8
Flag for a moderator

Re: Calls and texts not working

Virgin and 3g is certainly a start Smiley Happy

If you attempt to make a call what happens?
Have I answered your question today? Mark the question as resolved if so!

Mark as helpful answer if this has helped you to show other members the resolution

Virgin Mobile Staff , However, All opinions are my own

0 Kudos
  • 4
  • 0
  • 0
lolleesmith
Tuning in
122 Views
Message 7 of 8
Flag for a moderator

Re: Calls and texts not working

There's no dialling it immediately goes to call ended and texts don't send.
0 Kudos
  • 461
  • 56
  • 79
Lee_B
Fibre optic
104 Views
Message 8 of 8
Flag for a moderator

Re: Calls and texts not working

hi lolleesmith

sorry for the slight delay

its rather bizzare that you can connect to 3g and use the internet but not make calls.

I would be rather curious to take a look at the account and see if there anything that we can do to fix this?

are you able to call the team on 789 from a virgin phone or 0345 6000 789

Tech support maybe the best shout for this.
Have I answered your question today? Mark the question as resolved if so!

Mark as helpful answer if this has helped you to show other members the resolution

Virgin Mobile Staff , However, All opinions are my own

0 Kudos