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ChrisT999
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Calls, Text & Data in Spain not working

After 2 phone calls to Virgin still can't contact my Wife in Spain.

Seriously thinking of changing to another provider.

I just keep getting voice mail answering phone, she has been able to ring me once after a reset, now she can't receive calls or make calls, text or use data

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ukguy183
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Re: Calls, Text & Data in Spain not working

When I was in spain it never worked for me too, so I connected to a network manually and it worked.  For me it was network operators. also you can try entering the apn settings on the phone for data. check these links - https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

http://store.virginmedia.com/virgin-media-mobile/our-mobile-network/data-roaming-abroad.html

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

Apn settings:
Name — Virgin Media Mobile Internet
APN — goto.virginmobile.uk
Proxy — Not Set
Port — Not Set
Username — user
Password — Not Set
Server — Not Set
 
MMS proxy — 193.030.166.002
MMS port — 8080
MCC — 234
MNC — 30
Authentication type — PAP
APN type — internet + mms
 
That's if she's on virgin mobile.
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ukguy183
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Re: Calls, Text & Data in Spain not working

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ukguy183
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Re: Calls, Text & Data in Spain not working

Please check that roaming is activated in your online account (Please allow 24 hours for changes to complete):

Online account > Plan and device > Manage services > Going abroad.

Or you can ring 789 and ask for roaming to be enabled.

http://community.virginmedia.com/t5/Virgin-Mobile/HELP-GUIDE-Mobile-Data-Roaming-for-Pay-Monthly-SIM...

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ChrisT999
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Re: Calls, Text & Data in Spain not working

Thanks for your replies
Set everything up in my account so roaming is activated,
was able to ring her 3 days ago, but now can only contact her through whatsapp when she has wifi, she has only been able to make 1 phone call to me after a reset by virgin, since that I can no longer ring her
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