Menu
Reply
  • 1
  • 0
  • 0
fuzzie1985
Just joined
49 Views
Message 1 of 2
Flag for a moderator

Calls Barred

Since yesterday i have not been able to make or receive calls or have i not been able to text or use data.

Ive checked my account online and still within my allowance and ive even tried my sim in a different phone so the problem has to be Virgin Mobile.

Does anyone have any ideas

0 Kudos
Reply
  • 3.84K
  • 902
  • 1.7K
Superuser
Superuser
39 Views
Message 2 of 2
Flag for a moderator

Re: Calls Barred

Hi fuzzie1985,

 

as you have deduced that the fault most likely lies with Virgin, I would give customer services a call on 0345 6000 789 from another phone (standard rate call or included in any minutes) so that they can look into this for you.

 

You might also be able to contact Virgin by web-chat: Help and Support - Contact Us > Mobile > Help with your mobile > Chat online.

The advisors are often busy though so you may not get connected straight away.
(I would recommend using a PC or laptop and keeping the page open, just refresh it every few minutes).

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

0 Kudos
Reply