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MissBabs
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Calling from Spain

Arrived in Spain. Phone says No Service. Tried Auto Select network and Manually but no luck

Can access wifi though

Help please!
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Forum Team (Retired) MichaelGr
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Re: Calling from Spain

Hi MissBabs

Please take a look at this post from the Virgin Team and see if this helps you whilst you are abroad.

http://community.virginmedia.com/t5/Virgin-Mobile/Roaming/td-p/2252903

Thanks

Mike
I work for Virgin Media Mobile however my posts are my own opinions and Virgin cannot be held responsible.
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Superuser
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Re: Calling from Spain

Hi MissBabs,

 

did you set up roaming in your mobile account before leaving the UK?
(If a pay monthly customer, you will need to have been with Virgin Mobile for more than 3 months to activate roaming).

 

Log into your account > click on  the "Plan and device" tab.

Go to "Manage my services" > check that "Roaming" is set to ON & "International call barring" is set to OFF.

If they are not set correctly, make the change by moving the "switch" in your account.
(Click the other side of the rectangle box).

Virgin advise that any change may take upto 24 hours or longer from abroad to come into effect.

Reboot your phone, then try doing a manual network search.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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MissBabs
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Re: Calling from Spain

Thanks but I have only been a pay monthly customer for a few weeks so looks like it's a no go
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