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inthestair
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Callers can't get through from mobile callers with EE and landline with BT

Half a dozen times over the last week, callers have either received a "we can't connect you auto message" or went straight to voice mail when trying to call me. The mobile callers are with EE and the landline callers are with BT.  This, combined with a recurring searching for network message when I try to call out is becoming a real pain.  The callers and I are in central Edinburgh.  Anyone any idea what's happening.

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Superuser
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Re: Callers can't get through

Hi inthestair,

a good starting point would be to check if there are any known area faults by using the EE Network Status Checker

If there are this would account for your phones "searching for network" and the inability of callers to connect.

AlexKid :-)

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inthestair
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Re: Callers can't get through

Thanks for your reply.  I tried that first but every time it says there are no issues in my area.

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Forum Team (Retired) Mat_H
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Re: Callers can't get through

Hi Inthestair,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you've had some issues with the signal.

 

Are you able to  let me know your postcode so I can run some internal checks?


Thanks,

Mat


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inthestair
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Re: Callers can't get through

I've had issues at EH7 6SR and EH1 3AA

 

Thanks

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