While the cost of calling some of these numbers can be just a few pence, others can cost significantly more, and it can sometimes be difficult to find out exactly how much you’re being charged.
To make it clearer how you're being charged for these calls, the cost is split into two charges: the Access Charge and the Service Charge. You’ll then be able to calculate the total cost calling these numbers by adding together the following two charges:
The Access Charge - this is what Virgin will charge you per minute for making the call
The Service Charge - this is the rest of the call charge, which will vary based on the organisation you’re calling, who must let you know how much this charge is. For example, if the Service Charge was 20p per minute, the organisation you are calling might say: “Calls cost 20p per minute, plus your phone company’s Access Charge”. Depending on the number, the Service Charge may also include a connection charge.
Even if Virgin were to make the access charge inclusive to your tariff there would still be the service charge to be collected.