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m0n5ter
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Call forwarding & HulloMail

Hi

 

I have just moved my iPhone from Orange to VM and used to use the HulloMail visual voicemail app. Unfortunately it doesn't support VM because VM doesn't support call forwarding! 

 

Can someone from Virgin Mobile tell me why it doesn't? Most, if not all, UK providers support this, including the other "virtual" companies. 

 

Cheers

 

Simon

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m0n5ter
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Message 2 of 15
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Re: Call forwarding & HulloMail

Krystal_E, care to answer this?

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Forum Team (Retired) Krystal_E
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Message 3 of 15
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Re: Call forwarding & HulloMail

Hi m0n5ter,

 

T-Mobile doesn't support call forwarding, which is the primary network we use for our resources.

 

Many thanks,


Krystal Evans
Mobile Help & Support Forum Team

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m0n5ter
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Message 4 of 15
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Re: Call forwarding & HulloMail

Hi Kristal_E

 

T-Mobile DOES support call forwarding and Hullomail.

 

I was, until recently, an Orange customer, and roamed to T-Mobile occasionally after the merger to EE. It always worked fine.

 

There are plenty of examples of T-Mobile customers using Hullomail, the Voicemail alternative that requires Call Forwarding.

 

So, if T-Mobile DO support it, can Virgin Mobile please look into it?

 

Regards


Simon

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m0n5ter
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Message 5 of 15
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Re: Call forwarding & HulloMail

See this post from the HulloMail support forum

 

https://forum.hullomail.com/index.php?topic=61.0

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Forum Team (Retired) Krystal_E
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Message 6 of 15
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Re: Call forwarding & HulloMail

Hi m0n5ter,

 

I can appreciate you enjoy the service they provide and want to keep using this. Since I've worked at Virgin (some 3 years) call forwarding has never been a service provided through us. If T-Mobile can then this would speculate it's an agreement we have.

 

I can forward this request on but cannot guarantee this will change - it's certainly worth doing.

 

Many thanks.


Krystal Evans
Mobile Help & Support Forum Team

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NickWilkinsonUK
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Message 7 of 15
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Re: Call forwarding & HulloMail

Is there any change to the situation regarding call forwarding, since this thread was written, over 18 months ago?
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Forum Team (Retired) Krystal_E
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Message 8 of 15
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Re: Call forwarding & HulloMail

Hi NickWilkinsonUK.

 

The thread was actually started in October 2012, so only a few months Smiley Happy

 

Sorry, no change. Call forwarding isn't enabled on our network.

 

Many thanks.


Krystal Evans
Mobile Help & Support Forum Team

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Ola2bfit
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Message 9 of 15
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Re: Call forwarding & HulloMail

Hi I just move my account to virgin and am horrified that there is no call forwarding or that I can't use HulloMail. I moved from utilitywarehouse who also use T-mobile and it worked fine for them. 3 months seems like long enough for Virgin to make a decision on this especially since comments about this issue go back to 2011. I intend to cancel my contract and move back as I can't see why it should be so much hassle. You should advise iPhone users of the limitations imposed by your network up front so we don't waste time and effort changing.
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pvneet
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Message 10 of 15
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Re: Call forwarding & HulloMail

Hi, Is there an update on this? It would be good to be able to use call forwarding and hullomail. Thanks
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