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Buying data

I'm in Canada at the moment and want to buy data for use in France next week.

I spoke to a Virgin rep in the UK yesterday and he said he would add the 250MB to my account but I have seen no acknowledgement, or evidence on my PAYG account that that happened.

I tried several times today to text 23456 and buy 250Mb of data for our trip to France next week.

I got several responses saying  "Whoops ! Looks like we couldn't process that. To get help call 44 795 396 7969"

But finally I received a response " Thanks your 250MB travel pass is now active"

Problem is I can't see any reference to that in my online PAYG account. And I can't test that I have data, presumably because I am in Canada. How/where can I verify that I have paid for the data and that it will be available when I get to France.  



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Forum Team (Retired) Mat_H
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Message 2 of 2
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Re: Buying data

Hi rodclarkeca,


Thanks for posting Smiley Happy


I'm really sorry that you've had issues with your data pass. I'd be happy to check this out for you.


I've sent a PM your way to check on this for you.




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