Menu
Reply
  • 68
  • 1
  • 6
Andydd68
On our wavelength
288 Views
Message 1 of 12
Flag for a moderator

Buy data roaming package

Right so finally my roaming works but when I want to use data roaming it says I need to
Buy a package so I do as it suggests

Text BUY 10MB to 23456 but it always says message undelivered, what am I doing wrong?

Is this correct number from France ?, I also tried 00 44 23456, same result.
0 Kudos
  • 68
  • 1
  • 6
Andydd68
On our wavelength
290 Views
Message 2 of 12
Flag for a moderator

Can't call from abroad

Perhaps I spoke to soon, my roaming issue was resolved, ie it can connect to Orange France but when I try and call a UK number my iPhone says call asist, I can see it has the correct 00 44 prefix but beeps twice and doesn't connect, I've received a call ok.

Any ideas ?
0 Kudos
  • 68
  • 1
  • 6
Andydd68
On our wavelength
266 Views
Message 3 of 12
Flag for a moderator

Re: Buy data roaming package

This is now resolved. Again thanks to Callum on the ceo team, he adddd the 50mb package and I can now use data roaming.

Alas still can't make calls 😁 although j do not have s signal and receive calls, we are slowly getting there.
0 Kudos
  • 68
  • 1
  • 6
Andydd68
On our wavelength
265 Views
Message 4 of 12
Flag for a moderator

Re: Buy data roaming package

Although I do now have s signal *
0 Kudos
  • 4.44K
  • 139
  • 333
Moderator
Moderator
251 Views
Message 5 of 12
Flag for a moderator

Re: Can't call from abroad

Hi Andydd68,

 

Thanks for posting.

 

Apologies you're still experiencing issues calling when abroad.

 

Looking around the internet some iPhone users suggest you need to add the + before dialling the international code so far example +0044.

 

Try giving this ago and let me know how it goes.

 

Take care.

 

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
  • 68
  • 1
  • 6
Andydd68
On our wavelength
245 Views
Message 6 of 12
Flag for a moderator

Re: Buy data roaming package

Hi tried that but the same result. My guess is that while I have roaming on and can connect to orange fr and receive calls something is blocking me from dialling out.

Checked international barring but that is indeed turned off.
0 Kudos
  • 4.44K
  • 139
  • 333
Moderator
Moderator
229 Views
Message 7 of 12
Flag for a moderator

Re: Buy data roaming package

Hi Andydd68,

 

Thanks for your reply.

 

If international barring was in place you would be presented with a message saying this call is not allowed when dialling out.

 

I have a feeling its just the number you are dialling. Could you try just using +44 dropping the zero to make a call.

 

Get back to me.

 

Cheers

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
  • 1.46K
  • 184
  • 378
enlli
Knows their stuff
221 Views
Message 8 of 12
Flag for a moderator

Re: Can't call from abroad

Don't need the 00 if you use the +symbol and drop the leading 0 in the UK part of the number so 07891 234567 becomes +44 7892 234567
0 Kudos
  • 68
  • 1
  • 6
Andydd68
On our wavelength
215 Views
Message 9 of 12
Flag for a moderator

Re: Buy data roaming package

Ta. Tried but doesn't work. Would appear to be a problem at virgins end.
0 Kudos
  • 4.87K
  • 215
  • 440
Forum Team
Forum Team
182 Views
Message 10 of 12
Flag for a moderator

Re: Buy data roaming package

Hi Andydd68,

 

Thanks for keeping us updated.

 

What is the model of the phone?

What error message do you get?

 

It's quite possible the handset itself has an international call barring which will need to be disabled. I know my Samsung has this feature.

 

Hope to hear from you soon.

 

Thanks


Rich
Forum Team
0 Kudos