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Slinn
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Buffering when using Internet

Hi all,

I took out a Virgin Sim only plan months ago now, I was informed that my sim is 4G, now my problem is when I'm out and about viewing videos on FB or on YouTube, it constantly buffers. I've tried calling technical support but I'm on hold for that long I terminate the call... Any ideas guys. Btw my area is Seacroft in Leeds if anyone from Virgin wants to know.
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Superuser
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Message 2 of 7
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Re: Buffering when using Internet

Hi Slinn,

 

unless you are a business user you were informed incorrectly.

Virgin Mobile SIM's for private customers are 3G only.

However rumours are abound that the change is coming sometime soon Smiley Happy

 

AlexKid :-)

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Slinn
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Message 3 of 7
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Re: Buffering when using Internet

Right ok, even with 3G it still shouldn't buffer like it is doing. It's taken me 5 minutes to open this page up.... 😐
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Superuser
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Message 4 of 7
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Re: Buffering when using Internet

Hi Slinn,

 

try entering your postcode into the Virgin Mobile Coverage Checker to see how good the signal is supposed to be in your area.

Also try the EE service checker to see if there are any known issues.

 

AlexKid :-)

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Slinn
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Re: Buffering when using Internet

Cheers for that but that. The signall states excellent. I'll give them a ring in morning as so far no-one from Virgin has responded.
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enlli
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Message 6 of 7
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Re: Buffering when using Internet

Are you sure you have not gone over their fair usage policy? 3.5GB before you are slowed down, even if you have unlimited data!

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Forum Team
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Message 7 of 7
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Re: Buffering when using Internet

Hi Slinn,

Welcome to the Community Forum and thanks for your post. I'm sorry that you have been experiencing a problem with your data connection buffering. Has this been resolved for you?

If you are still having this problem, I can run some checks for you, but I'll need to take more information first. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

 

Kind regards,


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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