Menu
Reply
  • 452
  • 3
  • 14
jaztim
Superfast
518 Views
Message 1 of 37
Flag for a moderator

Broken Phone

Got my handset on the 27th april. It's now randomly turning off, the volume button (down) switched the screen off. 

Disappointed with this obviously. My question is will it be replaced (as under 3 weeks old) or is a repair the only option??

 

 

 

Thanks in advance for any quick replies, ill phone it in later as i cant just now. 

0 Kudos
  • 452
  • 3
  • 14
jaztim
Superfast
501 Views
Message 2 of 37
Flag for a moderator

Re: Broken Phone

Just called it in. Phone is being replaced on wednesday. Good job virgin, good job.
0 Kudos
  • 4.44K
  • 139
  • 333
Moderator
Moderator
487 Views
Message 3 of 37
Flag for a moderator

Re: Broken Phone

Hi jaztim,

 

Thanks for posting your question here.

 

Glad to hear its all been sorted for you over the phone.

 

Any further issues just get back to us.

 

Cheers

 

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
  • 452
  • 3
  • 14
jaztim
Superfast
476 Views
Message 4 of 37
Flag for a moderator

Re: Broken Phone

Like the original order, will I get despatched email, tracking information ?

0 Kudos
  • 4.87K
  • 215
  • 440
Forum Team
Forum Team
451 Views
Message 5 of 37
Flag for a moderator

Re: Broken Phone

Hi jaztim,

 

Can you confirm if the handsets have been swapped now?

 

Look forward to hearing from you

 

Thanks


Rich
Forum Team
0 Kudos
  • 452
  • 3
  • 14
jaztim
Superfast
443 Views
Message 6 of 37
Flag for a moderator

Re: Broken Phone

Hi. No I'm patiently awaiting the delivery. The lady told me Wednesday, when I was on phone to her on Monday morning.

Can you check please? Is this information correct? 

0 Kudos
  • 4.87K
  • 215
  • 440
Forum Team
Forum Team
443 Views
Message 7 of 37
Flag for a moderator

Re: Broken Phone

Hi jaztim,

 

I'm sorry to hear it's not arrived yet. I'm afraid we don't have access to mobile accounts via the forum so can't track the delivery.

 

Are you having a handset swap? As in the delivery driver would take your handset and give you a new one straight away.

 

Thanks


Rich
Forum Team
  • 452
  • 3
  • 14
jaztim
Superfast
445 Views
Message 8 of 37
Flag for a moderator

Re: Broken Phone

Yes, handset swap is what I was told would happen.

I wasn't giving tracking information or anything.

 

Can you not even check it has been sent to yodel ( or whoever) by virgin? 

 

Thanks for the quick reply

0 Kudos
  • 4.87K
  • 215
  • 440
Forum Team
Forum Team
424 Views
Message 9 of 37
Flag for a moderator

Re: Broken Phone

Hi jaztim,

 

We don't have access to mobile accounts so won't be able to track any delivery or see any notes relating to this.

 

Best option is to call 789 from a Virgin Mobile handset or 0345 6000 789 from any other phone. The team will definitely be able to help on this matter.

 

Please let us know the outcome.

 

Thanks


Rich
Forum Team
0 Kudos
  • 452
  • 3
  • 14
jaztim
Superfast
423 Views
Message 10 of 37
Flag for a moderator

Re: Broken Phone

Thanks. I'll phone shortly if it hasn't appeared.
0 Kudos