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Message 1 of 3 (71 Views)

Blacklisting an IMEI

Afternoon all, 

I have been chatting to my insurers following loss of my mobile at the weekend. They are awaiting confirmation that the IMEI has been blocked by Virgin before processing my claim. I have spoken to the tech team and the blacklisting has been put through, however checking an online system has shown that the IMEI is still "active". 

Can anyone tell me how long IMEI blacklisting takes? Is there any way Virgin can email me/ my insurer confirmation that the blacklisting has been requested and is in progress?

Thanks all

Neil 

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Message 2 of 3 (70 Views)
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confirmed by neil_b_82
Tuesday

Re: Blacklisting an IMEI

Hi neil_b_82,

Thanks for your post on the Community Forum. I'm sorry that you've lost your mobile and that there's been a delay in getting the handset blacklisted. Normally, blacklisting the IMEI number will complete within 24 hours. Has this been resolved for you since your post?

If your IMEI number is still showing active, please let me know and I'll look into this for you.

 

Kind regards,

Terri

Virgin Media Forum Team

 


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Forum Team
  • 4.68K
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Registered: ‎07-04-2015
Message 2 of 3 (71 Views)
Helpful Answer
confirmed by neil_b_82
Tuesday

Re: Blacklisting an IMEI

Hi neil_b_82,

Thanks for your post on the Community Forum. I'm sorry that you've lost your mobile and that there's been a delay in getting the handset blacklisted. Normally, blacklisting the IMEI number will complete within 24 hours. Has this been resolved for you since your post?

If your IMEI number is still showing active, please let me know and I'll look into this for you.

 

Kind regards,

Terri

Virgin Media Forum Team

 


Who's who? Find out more about our community members. Good folk to know


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Registered: 4 weeks ago
Message 3 of 3 (31 Views)

Re: Blacklisting an IMEI

Thanks Terri, all sorted now. Was just waiting for the next working day to kick in so the blacklisting showed. Cheers

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