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neil_b_82
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Blacklisting an IMEI

Afternoon all, 

I have been chatting to my insurers following loss of my mobile at the weekend. They are awaiting confirmation that the IMEI has been blocked by Virgin before processing my claim. I have spoken to the tech team and the blacklisting has been put through, however checking an online system has shown that the IMEI is still "active". 

Can anyone tell me how long IMEI blacklisting takes? Is there any way Virgin can email me/ my insurer confirmation that the blacklisting has been requested and is in progress?

Thanks all

Neil 

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Re: Blacklisting an IMEI

Hi neil_b_82,

Thanks for your post on the Community Forum. I'm sorry that you've lost your mobile and that there's been a delay in getting the handset blacklisted. Normally, blacklisting the IMEI number will complete within 24 hours. Has this been resolved for you since your post?

If your IMEI number is still showing active, please let me know and I'll look into this for you.

 

Kind regards,

Terri

Virgin Media Forum Team

 


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Re: Blacklisting an IMEI

Hi neil_b_82,

Thanks for your post on the Community Forum. I'm sorry that you've lost your mobile and that there's been a delay in getting the handset blacklisted. Normally, blacklisting the IMEI number will complete within 24 hours. Has this been resolved for you since your post?

If your IMEI number is still showing active, please let me know and I'll look into this for you.

 

Kind regards,

Terri

Virgin Media Forum Team

 


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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neil_b_82
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Re: Blacklisting an IMEI

Thanks Terri, all sorted now. Was just waiting for the next working day to kick in so the blacklisting showed. Cheers

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Footman
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Re: Blacklisting an IMEI

I too reported a stolen phone and waiting for it to be blacklisted. It has been about 36 hours so far and it still shows as clean via Apple check IMEI site. I have also blacklisted myself using the International Blacklist website. I would be interested to know what website you used to verify the blacklisting was successful?

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Tudor
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Re: Blacklisting an IMEI

I'd it's an Apple iPhone and you set it up correctly, you can remotely wipe and effectively brick it so it is no use to anyone.


There are 10 types of people: those who understand binary and those who don't
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neil_b_82
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Re: Blacklisting an IMEI

Hi Footman, I used www.imeipro.info when chatting with my insurer. It was about 36 hours to sort out. Good luck
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