Using a Curve 9360 which although an old model (by today's standards) is still great for calls, texts & emails.
But for the past 3 days, I can only use Blackberry internet services when connected by wifi. When wifi is turned off or not available (i.e. on 3G), the Blackberry symbol in the top right hand corner of the screen disappears & I can no longer send or receive emails. When trying to send an email on 3G, I receive one of two error messages:
'Failed to contact service' or
'User account is in SUSPENDED mode'
I've tried the battery pull & SIM card on numerous occasions to no avail, have deleted & reinstalled the email accounts on the phone, & tried 'Register now' from Host Routing Table several times.
Phoned 789 twice & the guys have told me they have reset the Blackberry services but that the connection looks fine at their end & I should call Blackberry Customer Support (which I don't think exists for this phone). Any ideas anyone?
Re: Blackberry internet services not working on 3G
I did provide these details by reply to your PM but haven't heard anything yet.
I've tried a GiffGaff sim card in the phone & the Blackberry symbol does appear next to 3G in the top right corner which indicates Blackberry services are available on that network. (I couldn't go any further without purchasing an "active goodybag")
So that would seem to suggest that the fault is with Virgin.