Menu
Reply
  • 37
  • 0
  • 3
chris_s
On our wavelength
57 Views
Message 1 of 3
Flag for a moderator

Billing history lost after cancellation of contract

Keeping it short: I cancelled a pay monthly SIM, I was told it would revert to a pay as you go SIM, which is fine. I can log on to the online account and see it.

What they didn't say was that all the "paperless" bills stored online would vanish into thin air.

How can I get hold of them, or get them restored?

 

Tags (2)
0 Kudos
Reply
  • 1.87K
  • 174
  • 338
J0hn
Super solver
48 Views
Message 2 of 3
Flag for a moderator

Re: Billing history lost after cancellation of contract

Sadly payg is only one months history, I'm not sure but if yiu

 call789 they may be able to email you the whole of the last 12 months

0 Kudos
Reply
  • 4.95K
  • 146
  • 282
Forum Team (Retired) BenD_H
Forum Team (Retired)
34 Views
Message 3 of 3
Flag for a moderator

Re: Billing history lost after cancellation of contract

Hi Chris_s,

 

Thank you for coming in and posting about the billing query. I would to mention that J0hn is correct on emailing the billsto you and that we should be able to provide this to you.

 

Have you been able to call in?

Ben

 


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply